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With some exceptions (see below) Equest World accepts the return of items only if   they are in their original condition with their original tags  they are in their original undamaged packaging (no stickers to be attached)    you notify us of the problem within 48 hours of receipt.  despatch them to us within seven days of receipt.  We do not accept COD returns.  If you ordered the incorrect product (eg. wrong size) acceptance of return is at Equest World's discretion.

Any refund we provide will be made using the same payment method as you used to purchase the goods (eg. credit your credit card if you purchased the goods using a credit card).

Postage and handling charges are not refundable. 

Certain items in our range are non-returnable.  Helmets are non returnable for safty reasons so choose size and style carefully. Books, videos and DVDs, which can be consumed by being read or viewed, are non-returnable unless they are defective (pages missing, etc).  Items such as horse rugs, dog rugs and other equipment that is worn or used by animals can easily be damaged by the animal -- such damage is generally beyond the control of the manufacturer and retailer (eg. a horse rubbing its rug or pulling back on its halter) and such goods may not be returned if damaged unless they can be shown to be defective.  Similarly, clothing that has been worn or washed may not be returned unless it can be shown to be defective.

Goods that have been purchased as part of a clearance sale may not be returned or exchanged unless they are defective.  However if the price of an item has been reduced because it is defective, it may not be returned because of this defect.


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